Alice Sundown Aboriginal Art
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If you cannot find the answer to your question here, please contact us directly.

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What is your returns policy?

Should you choose not to keep your art work, we will accept returns up to ten days. Please contact us immediately to notify of the impending return. Once received in same condition, we will issue a refund. Please note that picture colours can appear slightly different on your screen from the original work due to variations with monitors.

What methods of payment are available?

You can use either the Westpac secure on line encrypted server for bank card, master card and visa payments, or the secure online Paypal checkout system, or alternatively, we accept direct bank deposit (Australian customers only), money orders and bank cheques. Once you have made your selection, either proceed with the one of the secure server checkouts, or email us at sales@alicesundownart.com.au indicating the painting number you wish to purchase and your preferred payment method and we will email you with either bank details or instructions for money orders or bank cheques. Personal cheques are welcome, but will need to be cleared before paintings are posted.

Is GST included?

For Australian customers, all prices include GST, and a tax invoice will be provided.

What are the related postal charges?

Free complimentary postage is provided. Dependant on size of art work, we will use either Australia Post Registered Mail, Australia Post Airmail, or Courier. For Australian delivery, allow about five working days for delivery; overseas allow up to ten working days.

Is insurance provided?

Yes, items are insured until they are safely delivered.

Are the paintings authentic?

All paintings come with our Certificate of Authenticity (COA). These are original artworks and sometimes there may be irregularities in the artwork.

Who owns the Copyright of the images and sounds on this website?

All images and sounds in this website are copyright protected. The art images cannot be copied or reproduced without permission from the artist themself. The photography on this site is copyright to H. Boessem in Alice Springs and cannot be copied or reproduced without his permission. The music on this site is copyright to "Koomurri and cannot be copied or reproduced without their permission, in accordance with Australian Copyright Laws.

What about Import Duty and Customs?

It is the buyers responsibility to check any costs prior to purchase. Rules and costs vary between countries and purchaser is liable for their own import taxes or duties.

Are the painting measurements of the actual image or the medium size?

All measurements provided are of the canvas or linen size. All paintings have an approximate border of 5 - 10 cms, ie, if stated size is 100 x 80, then the image would be approximately 90 x 70 cms.

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