Thank you for visiting our web site. This following policy/terms information tells you how we use personal information collected at this site. Please read this document before using the site or submitting any personal information. By using the site, you are accepting the practices described in this document. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review these terms whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this document are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: sundown@alicesundownart.com.au
By Phone: 61+ (08) 8927 4306

All payments made via the Westpac secure server using MasterCard and Visa, are protected by Westpac’s 128-bit SSL encryption.

Alice Sundown Art specialises in certified Aboriginal artworks. All Aboriginal artworks are purchased directly from our local Aboriginal artists and are accompanied by a unique Certificate of Authenticity.

All paintings are packed to a high standard and are sent in a secure postal tube. For Australian deliveries, dependant on the size of the painting, we will use either Australia Post Registered Mail (5 – 7 days delivery) or Australian Air Express for larger paintings (2 days delivery). For overseas deliveries, we use Pack and Send, and the average delivery time anywhere in the world is approximately 3 – 5 days. Your art work will be delivered, free of charge, and fully insured until it reaches it’s destination, totally free of charge.

Please make sure the delivery address you nominate is correct, and that yourself or a representative will be available to accept the parcel and sign for the package. Otherwise you will be left a calling card informing you how to collect your package. If you receive any damaged goods please contact us immediately to arrange for a refund. Any paintings returned to us damaged will require a restoration fee.

When we receive your order we will reply by email within 12 hours to confirm your purchase order has been processed. If you are sending a cheque or money order we will contact you once it has been cleared by our bank and confirm delivery process.

If there is any problem with the artwork when you receive it please contact us by email, fax or phone immediately and we will then take the necessary action to rectify the problem.

Alice Sundown Art will send your un-stretched painting to anywhere in the world free of charge.

All artwork prices listed by Alice Sundown Art are GST exclusive. Purchases delivered within Australia are subject to the Australian GST (Goods and Service Tax). International buyers are exempt from the Australian GST. If other duties and/or taxes apply specific to the overseas destination then the buyer is liable for these charges. These charges are non-refundable on return of goods to us.

Our prices are in Australian Dollars AUD $AUD.

We accept the following credit cards: Visa, MasterCard and Bankcard. Please follow the secure encrypted check out procedures for payments via this method. You can also use the secure server of Paypal in this same method. We also accept cheques, and Money Orders in Australian dollars made payable to “Alice Sundown Art” and mailed to:

Alice Sundown Art

PO Box 8681
Alice Springs NT 0871
Australia

You may also wish to use direct deposit banking. Please email us for our account details.

When purchasing artworks via our website it is important to us that you are completely satisfied.

We understand that buying over the internet without physically viewing the painting can be a little daunting. We would like to reassure you that it is important to us that you enjoy purchasing paintings from our website. We guarantee that we will fully refund the cost of the artwork if you and are not happy. You must notify us within 24 hours of receiving your purchase if you intend to return the painting; you need only to pay for the cost of the return freight and insurance. The painting must be received by us in its original conditions with its accompanying documentation for the guarantee to apply.

We have no export restrictions, however, it is the purchasers’ responsibility to check their own country’s rules on importation, and the purchaser is responsible for any duties or taxes that may be liable on entry to their country.

In the event on an item being unavailable or delayed after purchase for any reason what so ever, you will be contacted by email within 48 hours of the initial purchase. In the event of the item being unavailable, you will be fully refunded the costs, however, provided the delay is not extensive (in which case you will be offered a full refund or the opportunity to wait for the item), your item will be mailed as soon as possible.

Alice Sundown Art specialises in certified Aboriginal artworks. All Aboriginal artworks are purchased directly from local Aboriginal artists ensuring we secure the best quality, authentic Aboriginal art. All aboriginal art sold by Alice Sundown Art is accompanied by a unique Certificate of Authenticity.

Alice Sundown Art endeavours to ensure that all artworks on the website are available as shown and are correctly priced. You may place an offer, however we do reserve the right to refuse any offer.

By using our website you agree to be bound by the terms and conditions presented on this website including the information conveyed in these online sales guidelines for buyer and seller conditions. If you have any concerns on the above terms and conditions please contact us at Alice Sundown Art via email, phone or fax us.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.