What are the main points should follow in the conveyancing process?

To strengthen control over the delivery of our efficiency targets and quality initiatives the Efficiency Steering Group (ESG) was established in November 2001. The ESG oversees the delivery of the Agency’s efficiency programme, reviews progress against our value for money indicator and provides a forum for discussing business efficiency and value for money matters within the Agency.

The delivery of the service is now through some 53 offices spread across England. 24 Area Managers working within four Regional Directorates (which are consistent with Government Office boundaries) oversee these offices. The Operational Policy Directorate which, carries out a number of specialised, operationally oriented functions, is generally dispersed throughout the country. To ensure that the desired level of service is maintained staff will receive guidance on handling enquiries from the public. Guidance is provided to all new starters during their week long induction course and covers all types of communication. Detailed info here: Enact Conveyancing Brisbane

This partnership initiative aims to speed up the overall delivery of casework by preventing delays in administrative processes. During 2001/02 parallel processing has been successfully piloted in several sites within each region. During 2001/02 we have been developing an electronic interface, in partnership with our stakeholders, which will allow applications and valuations to be transferred electronically between TRS and local authority housing benefit providers. The resultant work schedule was developed and carried out throughout 2001/02. Its focus centred on specific functions such as market evidence collection and our inspection policy. This initiative has allowed more detail to be fed back to the Senior Management Board on the target areas, to understand how policy has been adopted.

Produce a new Valuation Handbook and associated Guidance Manual for use by valuation teams, which are available on the Intranet. An on-line handbook manual has been available to all staff on the Rent Service Intranet since December 2001. An independent study on the collection and usage of market evidence was conducted in consultation with staff, stakeholders and other professionals in our field. Following this study a guidance manual was produced and training sessions were held for staff. The Agency invested 4% of its staff costs budget into training and development activities, reflecting the Agency commitment to raising the skill base of its employees. The development of a valuation qualification solely for Rent Officers was subsequently considered to be too restrictive. As a result the target was changed in September 2001 to include all Agency staff. The scheme is now called the Professional Training Scheme and potentially allows any relevant professional qualification to be sought.